Multi-Aspectual Knowledge Elicitation for Procurement Optimization in a Warehouse Company Franck Romuald Fotso Mtope Teesside University, United Kingdom Sina Joneidy Teesside University, United Kingdom Diptangshu Pandit Teesside University, United Kingdom Farzad Pour Rahimian Teesside University, United Kingdom This is a section of CONVR 2023 - Proceedings of the 23rd International Conference on Construction Applications of Virtual Reality (DOI: 10.36253/979-12-215-0289-3) by Pietro Capone, Vito Getuli, Farzad Pour Rahimian, Nashwan Dawood, Alessandro Bruttini, Tommaso Sorbi Firenze University Press Florence 2023 https://doi.org/10.36253/10.36253/979-12-215-0289-3.36

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Efficient optimization of business processes required a profound understanding of expertise provided by domain specialists. However, extracting such insights can indeed be a laborious and time-consuming endeavour. This paper introduces the Multi-Aspectual Knowledge Elicitation framework (MAKE4ML) — a novel approach designed to effortlessly and effectively extract valuable information from domain experts. This framework inherently facilitates the development of machine-learning models capable of optimizing business processes, thereby diminishing reliance on experts. The framework's application within a food warehouse company is showcased, specifically targeting the enhancement of the procurement process. The employed methodology revolves around conducting comprehensive interviews with procurement experts, thereby enabling a meticulous exploration of diverse facets inherent to a business process. Subsequently, the gathered insights are employed to conceive and calibrate a machine learning model (time series forecasting). This model effectively emulates the domain experts' proficiency, offering invaluable decision-oriented insights. The outcomes of this study show that our framework allows efficient knowledge elicitation, which is a pivotal factor in formulating and deploying a bespoke machine-learning model. The proposed approach can be extended into various other business processes, thereby paving the way for operational refinement, cost reduction, and amplified efficiency

 domain experts knowledge elicitation multi-aspects machine learning procurement optimization warehouse technology acceptance

It is available online at https://doi.org/10.36253/10.36253/979-12-215-0289-3.36

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